Adviceline Training & Support Coordinator - Citizens Advice Cheshire West

The role

Citizens Advice Cheshire West provides a telephone advice service (Adviceline) for anyone seeking support with a wide range of issues, and they are currently looking for a Training and Support Coordinator to help build and strengthen a cohesive volunteer Adviceline Team.

In this dual role, you’ll work alongside their Training Coordinator and existing volunteer advisers to coordinate the onboarding process and guide new volunteers through a structured training journey. Your goal will be to ensure every volunteer develops the knowledge, skills, and confidence to deliver high-quality advice within an established quality framework.

Alongside your mentoring and coordination work, you’ll also deliver high-quality advice and information directly to clients over the telephone, covering a broad range of topics including debt, benefits, housing, and employment and acting as a mentor for the Adviceline volunteer team.

Knowledge & Experience

You will have proven experience providing advice in a telephone-based setting and working or volunteering in a voluntary sector organisation.

Experience supporting or engaging with learners is an advantage as is experience within Citizens Advice (as a volunteer or paid staff) but not essential as full training will be provided.

Skills & Attributes

Citizens Advice Cheshire  are looking for someone with excellent communication skills, both written and verbal, with the ability to engage confidently with a diverse range of clients, colleagues, and volunteers.

You will have the ability to work calmly under pressure, think on your feet, prioritise tasks, and make sound decisions independently. You will also be a collaborative team player who’s capable of working autonomously with a proactive, problem-solving attitude.