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Universal Credit Help to Claim Adviser - Citizens Advice Cheshire West

Location: Remote working from home (preferably within easy travelling distance of Chester office)

Salary: Starting salary £27,711 – £30,060 (dependent on HtC experience) pa + excellent benefits

Hours: Full time, 37 hours

Closing date for applications:
Wednesday 23rd October 2024

Help To Claim Adviser

Working as part of our super successful Help to Claim team you will be helping people struggling to make their new Universal Credit claim.

We are looking for friendly advisers with a confident telephone manner and good interpersonal skills to support first-time Universal Credit claimants with ‘better-off’ benefit calculations and practical advice, helping claimants up to their first correct benefit payment. This role forms part of the national Help to Claim service and operates between 8am and 6pm Monday to Friday.

  • Full time, 37 hours (5 days – will consider compressed hours over 4 days) per week
  • Remote working from home (preferably within easy travelling distance of Chester office)
  • Starting salary £27,711 – £30,060 (dependent on HtC experience) pa + excellent benefits
  • Fixed term until end of December 2025 (likely extension until March 2026)

The opportunity
Working as part of our super successful Help to Claim team you will be helping people struggling to make their new Universal Credit claim.

We are looking for friendly advisers with a confident telephone manner and good interpersonal skills to support first-time Universal Credit claimants with ‘better-off’ benefit calculations and practical advice, helping claimants up to their first correct benefit payment. This role forms part of the national Help to Claim service and operates between 8am and 6pm Monday to Friday.

What we offer
Along with a competitive salary, we have an established remote working team across the organisation and offer a supportive working environment, along with enhanced holiday and sick pay entitlement. We are committed to supporting our workforce’s health and wellbeing and provide an extensive Employee Assistance Programme for all employees along with weekly personal development time.

We are based in Cheshire West and have a wonderful team of over 100 employees and volunteers working both remotely and in the community.

The ideal candidate
You will have a Citizens Advice background either as paid staff or a volunteer. Knowledge and professional work experience of welfare benefits particularly legacy benefits is essential and you will need to be able to work independently in a fast paced and target driven environment. A friendly manner along with experience of working within a remote team is essential and a commitment to an 8 week intensive training programme is a must.

Applications

Please download the following documents:

Once completed, please submit your application to admin@citizensadvicecw.org.uk Please note we do not accept CV’s in application.

Apply now

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