Effective communication starts with active listening. In this session, participants will learn how to enhance their interpersonal skills, build stronger connections, and understand the challengers of communicating effectively and strategies to overcome them.
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The aim of this session is to identify the root cause of conflict. How to effectively communication during a challenging situation, using active listening techniques, "I" statements to express concerns and how we can manage our emotions and apply de-escalation strategies more constructively.
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