Target Audience: Many charity workers on the frontline are faced with those clients in debt crisis, often in smaller charities where there is no in-house regulated debt advice provision. This session will give them confidence to provide support to beneficiaries struggling to manage their debt situation and the strategies available to them.
Session Aims: To equip participants with an understanding of debt management. By the end of the session, participants will be able to identify and differentiate between formal and informal debt solutions, recognize the main causes of debt, and the debt collection process.
Learning Objectives:
1. Know what Formal Debt Solutions are: Participants will learn about key formal debt solutions like IVAs, DROs, and Personal Bankruptcy.
2. Understand main Causes of Debt: Participants will identify main causes of debt, such as unexpected expenses and loss of income.
3. Understand what Informal Debt Solutions are: Participants will explore informal debt solutions like debt management plans and negotiating with creditors.
4. Understand Debt Collection Process: Participants will understand the debt collection process and how to deal with debt collector
Effective communication starts with active listening. In this session, participants will learn how to enhance their interpersonal skills, build stronger connections, and understand the challengers of communicating effectively and strategies to overcome them.
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The aim of this session is to identify the root cause of conflict. How to effectively communication during a challenging situation, using active listening techniques, "I" statements to express concerns and how we can manage our emotions and apply de-escalation strategies more constructively.
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