Explore basic communication concepts, identify the actions and behaviours that make someone likable and others unlikable, understand the importance of listening and questioning skills, and discuss the techniques for reading non-verbal messages [body language].
Takes place: The Bluecoat Building, Upper Northgate Street Chester CH1 4EF
We all make judgments, and learn how this can impact how successful we are in carrying out our voluntary roles. Remember - your brain processes about 11 million pieces of information per second… yet you’re only consciously aware of about 40!
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The first line of engagement is visual; it happens within the first few seconds. This training is designed to show how a volunteer can make an immediate positive impact. People typically remember only about 10% of what they hear… but up to 65% of what they see.
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