The aim of this session is to identify the root cause of conflict. How to effectively communicate during a challenging situation, using active listening techniques, “I” statements to express concerns and how we can manage our emotions and apply deescalation strategies more constructively.
This qualification is typically delivered over one working day. It is designed for those working in lower risk workplaces, or higher risk workplaces with a lower number of staff and visitors.
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This highly popular session is back to provide charity leaders with the opportunity to share challenges, successes and to extend their peer network.
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