The aim of this session is to identify the root cause of conflict. How to effectively communication during a challenging situation, using active listening techniques, “I” statements to express concerns and how we can manage our emotions and apply de-escalation strategies more constructively.
CWVA, with funding from the UK Shared Prosperity Fund (UKSPF), is hosting training on measuring the impact of community sector services. While this will be presented with a focus on community food services, the learning will be applicable for all community sector organisations and services.
Find out more
Receive weekly updates with the latest news and information for community sector organisations
Sign up here