Event - Managing Conflict

This training session helps participants understand the root causes of aggression, including the impact of stress, frustration, unmet needs, communication difficulties, and environmental factors. Participants will learn how to recognise early warning signs of escalating behaviour and develop practical strategies for responding safely and effectively. The session explores de-escalation techniques, effective communication skills, emotional self-management, and conflict resolution approaches to help staff cope with challenging situations, reduce risk, and promote positive outcomes for everyone involved.