This interactive training has been co-designed to develop the confidence, knowledge and skills of frontline staff to take a holistic and biopsychosocial-focused approach to assessment and care planning.
By the end of the session, participants will:
• understand how it looks and feels when assessments take psychological and social wellbeing into account
• understand the factors that impact on mental health, including an introduction to the biopsychosocial model.
• be more knowledgeable about models of care and the benefits to using them, including person-centred care and holistic care.
• understand the purpose of mental health assessments, what should be included in them and the responsibilities around completing them (considering all aspects of the biopsychosocial model and Care Act).
• have developed their communication skills during assessments and in developing a holistic care plan.
Effective communication starts with active listening. In this session, participants will learn how to enhance their interpersonal skills, build stronger connections, and understand the challengers of communicating effectively and strategies to overcome them.
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The aim of this session is to identify the root cause of conflict. How to effectively communication during a challenging situation, using active listening techniques, "I" statements to express concerns and how we can manage our emotions and apply de-escalation strategies more constructively.
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