Event - Help Your Clients Access Money Advice Services

24/06/2025
09:45 - 12:00

Enables learners to recognise signs of poverty and exclusion, understand the benefits of money advice and what regulated advice means. Then use the skills & knowledge to help users access the best, most appropriate, free and impartial money, benefits and debt advice available and support them through the money advice process.

WHAT IS COVERED:

The difference between information, guidance, advice and casework services and regulated debt advice
How to react appropriately if someone confides in you that they have a debt problem
Identifying the most common causes of debt and how to spot the most common symptoms of financial crisis.
Know which type of advice provision and what level of support meets your client’s needs and how to access.
Make a client referral to Pennysmart CIC and/or other money advice providers

PRIOR KNOWLEDGE REQUIREMENTS:

No prior knowledge is needed or assumed to benefit from this course.

DATES, VENUES & PRICING:

Available for ‘in-house’ delivery for up to 16 attendees

Book now

More events

Communication & Listening Skills

Effective communication starts with active listening. In this session, participants will learn how to enhance their interpersonal skills, build stronger connections, and understand the challengers of communicating effectively and strategies to overcome them.

Find out more

CWVA Training/Event

09/12/2025
10:00 - 13:00

Managing Conflict

The aim of this session is to identify the root cause of conflict. How to effectively communication during a challenging situation, using active listening techniques, "I" statements to express concerns and how we can manage our emotions and apply de-escalation strategies more constructively.